Return Policy
Last Updated: June, 2026
1. Overview
At ReplyCloud, we provide digital and professional review management services. Due to the nature of our services, refunds are generally limited once service delivery has begun.
By purchasing a subscription or service from ReplyCloud, you agree to this Return Policy.
2. No Physical Products
ReplyCloud does not sell physical products.
As a result, no physical returns, exchanges, or product shipments apply.
3. Subscription Services
ReplyCloud operates on a subscription-based service model.
Clients may cancel their subscription at any time through the payment method provided or by contacting us directly.
Cancellation will prevent future billing but will not automatically generate a refund for the current billing period.
Services remain active until the end of the paid subscription period.
4. Refund Eligibility
Refunds may be considered only in the following circumstances:
Duplicate payments
Incorrect billing amounts
Technical errors resulting in an unintended charge
Cases where ReplyCloud is unable to provide the purchased service
All refund requests are reviewed on a case-by-case basis.
5. Non-Refundable Services
The following are generally non-refundable:
Completed review management services
Active subscription periods already in progress
Time spent monitoring or responding to reviews
Custom service work performed on behalf of the client
6. Billing Disputes
If you believe a billing error has occurred, you must contact ReplyCloud within 14 days of the charge.
We will investigate the issue and respond as quickly as reasonably possible.
7. Chargebacks
Before initiating a chargeback with your payment provider, we encourage you to contact us directly so we can attempt to resolve the issue.
Unjustified chargebacks may result in suspension or termination of services.
8. Service Cancellation
Clients may cancel their subscription at any time.
Cancellation requests do not affect charges that have already been processed for the current billing period.
No further payments will be collected after cancellation becomes effective.
9. Contact Information
ReplyCloud
Website: replycloud.de
Email: info@replycloud.de
Business Address: Germany , 68775-Ketsch, schwetzinger straße 35
For questions regarding refunds, billing issues, or cancellations, please contact: