1. Information We Collect

We may collect the following information:

Information You Provide

• Name

• Business name

• Email address

• Phone number

• Google Business Profile information

• Messages submitted through contact forms

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Usage data

• Cookies and analytics data

2. How We Use Your Information

We use your information to:

• Provide and improve our services

• Respond to inquiries

• Manage customer relationships

• Respond to Google reviews on your behalf

• Improve website performance

• Send important updates or service-related communication

• Prevent fraud or misuse

3. Google Business Profile Access

If you choose to work with ReplyCloud, you may grant us access to your Google Business Profile for review management purposes.

We only use this access to:

• Monitor reviews

• Respond to reviews on your behalf

• Improve your online reputation

We never sell or misuse your business data.

4. Cookies & Analytics

We may use cookies and similar technologies to:

• Improve user experience

• Analyze website traffic

• Understand visitor behavior

You can disable cookies through your browser settings.

5. Third-Party Services

We may use trusted third-party providers such as:

• Google Analytics

• Hosting providers

• Payment providers

• CRM or communication tools

These providers may process data only as necessary to provide their services.

6. Data Sharing

We do not sell your personal data.

We may share information only:

• When required by law

• To protect our rights or security

• With trusted service providers assisting our business operations

7. Data Security

We take reasonable technical and organizational measures to protect your information against:

• Unauthorized access

• Loss

• Misuse

• Disclosure

However, no online service can guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent

• Request data portability

To exercise these rights, contact us at:

Email: info@replycloud.de

9. Data Retention

We retain personal data only as long as necessary to:

• Provide our services

• Fulfill legal obligations

• Resolve disputes

• Enforce agreements

10. Children’s Privacy

Our services are not intended for individuals under 16 years old.
We do not knowingly collect personal data from children.

11. Changes To This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated date.

12. Contact

If you have questions about this Privacy Policy, contact us:

ReplyCloud
Email: info@replycloud.de
Website: replycloud.de